FAQ´s
Envíos / Shipping
Devoluciones/Returns
Envío Domestico/Domestic Shipping
El costo de envio es de $100 MXN y en compras mayores a $1500 MXN el envío va por nuestra cuenta (Solo en Mexico).
The cost of shipping is $ 100 MXN and in purchases greater than $ 1500 MXN the shipment goes by our account (Only in Mexico).
Envíos Internacionales/International Shipping
Para envíos internacionales podemos enviar a través de DHL y FEDEX, también el cliente puede pagar y seleccionar el método que prefiera para el envío a su país.
* Por favor, consulte la sección de aranceles y otras tarifas.
For international shipping we can send via DHL & FEDEX, also the customer can pay and send the method they preffer for shipping to their country.
*Please Check the Duties & Other Fees Section.
Customs Duties & Other Fees
Duties and taxes are most typically not included in the price of the goods you purchase online, and might not be included in the overall shipping costs you pay to the online retailer.
When purchasing goods online, some or all of these goods may not originate in the country you reside in, therefore are subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders.
When goods are not shipped domestically (within your country) or within a single customs union, such as the European Union, you are liable to pay any inbound duties and taxes which your local customs authority deems appropriate.
Cómo Devolver/How to Return
Podrás devolver cualquier artículo comprado en KIÿei Internet por las siguientes causas:
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Si el artículo presenta defectos de fabricación.
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Si existe equivocación en el artículo enviado, conservando la envoltura original de celofán (emplaye) y sin presentar muestras de maltrato.
En la recepción de mercancía errónea o dañada se aplicará el cambio físico de la misma solo si ésta fue reportada durante las primeras 72 horas posteriores a su entrega, a los siguientes teléfonos:
01-800-000-0000
You can return any item purchased on KIÿei Internet for the following reasons:
If the article has manufacturing defects.
If there is a mistake in the article sent, retaining the original cellophane wrap (emplaye) and without showing signs of abuse.
In the reception of erroneous or damaged merchandise, the physical change of the same will be applied only if it was reported during the first 72 hours after its delivery, to the following telephones:
01-800-000-0000
